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Solution Support Engineer



Customer Service
Bengaluru, Karnataka, India · Chennai, Tamil Nadu, India · Coimbatore, Tamil Nadu, India
Posted on Tuesday, June 4, 2024

Solution Support Engineer – Technical Assistance Centre
Chennai, Bangalore, Coimbatore

Experience: 5+ Years

Who we are and What we do?

AppViewX is trusted by the world’s leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you will get to work with our bleeding edge Automation Platform that facilitates digital transformation through streamlined workflows to prevent outages, reduce security incidents and protect both an enterprise’s reputation and bottom line. AppViewX has also been certified as a Great Place to Work in India, cementing us as an employer of choice.

What will you be responsible for?

We, at AppViewX, are seeking a skilled, determined Solution Support Engineer with a collaborative spirit. You will handle and gracefully address customer inquiries, concerns and suggestions. You will optimize your platform to enhance smooth operations and experiences.

  • You will design and implement AppViewX Platform to Solve the toughest automation problems the customer is trying to solve
  • You will be the final point of escalation for the customer.
  • You will use your deep technical experience and critical thinking skills to solve issues or provide a workaround for the customer and create a follow on ticket if required
  • You will capture and create new content - L2 Engineers are responsible for creating and improving content for the benefit of all support. Your influence and expertise will be felt throughout the organization as you solve the same (Documentation)
  • You will migrate the customer to the latest code of AppViewX and make this migration very smooth
  • You will make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; and are able to prioritize instantly to prevent missed deadlines
  • You will act on the ability to generate required reports from the system as well as read and utilize information, if deemed necessary
  • You will provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements, if deemed necessary
  • You are open to work in a 24*7 environment

What do we require?

  • Excellent Business communication skills & soft skills to handle international customers effectively.
  • Certified in Kubernetes, Networking & Systems Certifications such as RHCE, Linux+, Network+ or CCNA, any Security certifications are an added positive.
  • You are a voracious learner and have the desire and ability to become a deep expert in hundreds of use cases across multiple products.
  • You take charge and understand that all the expertise in the world is useless if you can’t own finding the solution and conveying the exact solution to the customer.
  • You have hands-on experience in Linux and Windows Server operating systems.
  • You have hands-on and understanding of Networking, Security, Certificate Management (PKI) platforms.
  • You have excellent experience in management, deployments and hotfix patching of applications.
  • You possess the ability to troubleshoot and decode problems based on previous experience.
  • You possess the knowledge of Python or any scripting language as an advantage.
  • You are passionate about learning new products/technologies continuously at a technical and troubleshooting level.

What brings us together?

What makes us stand out from the rest is the people. The people who push hard every day to be more smart, passionate, resilient, creative, inclusive and curious. Surrounding ourselves with a bunch of diverse and talented minds has made us what we are, and we can’t wait to see the positive impact it would have on you too!

What’s more in store?

AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.

What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.

Why AppViewX?

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.All qualified applicants will be considered regardless of their color, religion, sex, sexual orientation, National origin, age, disability, gender identity, or veteran status. Attractive compensation (salary and bonus) with benefits including 401K program, medical, dental and vision benefits as well as employer-provided life insurance. Equal opportunity for the win.