Virtual Sales Representative

You will be responsible for:

• Uncovering and understanding insights regarding current practices in PCP and psychiatry offices in the management of neuropsychiatric conditions
• Fostering a better customer experience by devising and implementing customized communications strategies based on HCP interests and channel preferences
• Delivering disease awareness, education and product messaging using digital and other resources to convey urgency and provide actionable steps to address progressive neuropsychiatric conditions
• Guiding HCPs through the referral pathway to drive seamless patient experience along the care continuum, leading to collaboration with specialists and treatment centers
• Driving business growth by identifying high potential HCPs to increase marketing initiatives in collaboration with sales specialists to drive product referrals to specialists/ treatment centers.
• Strategically engage HCPs in personalized disease and treatment discussions fueled by insights while keeping within compliance guidelines
• Building relationships with gatekeepers, receptionists, office managers and other office staff through total office calls to gain familiarity with office practices and facilitate accessibility to HCPs
• Establishing trust and confidence with HCP offices as a brand ambassador and trusted advisor by confidently presenting therapeutic area, brand and industry knowledge
• Scheduling and conducting live virtual information sessions with HCPs and office staff
• Reporting adverse events and product quality complaints, and managing medical information requests through the appropriate compliance channels
• Efficiently use CRM to manage target list and document call details through accurate dispositioning and appropriate note taking
• Leveraging CRM insights on omnichannel activities to determine effectiveness of other marketing tactics to inform engagement plan
• Developing call plan and lead prioritization based on HCP profiles and segmentation
• Bringing insights, ideas and recommendations to the attention of internal stakeholders to continuously optimize systems, tactics and messaging to address ongoing HCP and patient needs
• Ongoing training and self-development to maintain and exceed program expectations
• Potential Need: Receiving inbound calls for service support to HCP offices during operating hours

Must have:

• 5+ years of experience in pharma, healthcare or medical device sales
• Experience in Neurosciences or Specialty Pharma an asset
• Experience in virtual engagement
• Bachelor’s degree in Business, Marketing or Life Sciences, or relevant work experience
• Experience working in or engaging with HCP offices and pharmacies
• Knowledge of digital marketing and omnichannel strategies
• Understand the US healthcare system
• Able to guide HCP offices along appropriate referral pathways to specialists
• Confident in communicating with HCPs about scientific information via phone and Live Video
• Effective presentation skills, both written and verbal
• Personal organization, time management, and administrative skills
• Intermediate proficiency with computers
• Experience with softphone software, CRM, data entry and reporting
• Comfort with troubleshooting technical difficulties
• Office suite knowledge (Outlook, Excel)
• Strong attention to detail and precise documentation in CRM
• Adaptive and flexible to new ideas and change