We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.

We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

If this excites you, then apply below.

Senior Engagement Manager

Job Description

Account Strategy and Planning:
In collaboration with Client Partner in all aspects of strategic planning, implementation, and support delivery as an integral component of business plan
To build and present business case(s) for new initiatives based on industry trends, and business need
Executive Collaboration: Working closely with clients at strategic level on a regular basis to understand needs and opportunities

Client Relationship & Engagement:
Regularly presenting weekly, monthly engagement review on the progress and status of the ongoing projects to client
Accountable for CSAT and NPS scores
Solicits Client feedback through informal and formal processes, works with Engagement Lead and Client Partner on improving client experience
Serves as main point of client contact for specialty core products / services throughout delivery and part of the sales cycle

Operations:
Provides service delivery leadership, and governance
Review and report operation metrics, assess risk and drive mitigation plans

Responsible for end-to-end global service delivery for all delivery across the content enablement vertical
To function as key driver for business process design and solution identification, negotiating SLAs for the deliveries across the engagement

Must Have:

Account Strategy and Planning:
In collaboration with Client Partner in all aspects of strategic planning, implementation, and support delivery as an integral component of business plan
To build and present business case(s) for new initiatives based on industry trends, and business need
Executive Collaboration: Working closely with clients at strategic level on a regular basis to understand needs and opportunities

Client Relationship & Engagement:
Regularly presenting weekly, monthly engagement review on the progress and status of the ongoing projects to client
Accountable for CSAT and NPS scores
Solicits Client feedback through informal and formal processes, works with Engagement Lead and Client Partner on improving client experience
Serves as main point of client contact for specialty core products / services throughout delivery and part of the sales cycle

Operations:
Provides service delivery leadership, and governance
Review and report operation metrics, assess risk and drive mitigation plans

Responsible for end-to-end global service delivery for all delivery across the content enablement vertical
To function as key driver for business process design and solution identification, negotiating SLAs for the deliveries across the engagement

Good to have:

Digital Marketing

EQUAL OPPORTUNITY
Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.