Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Creative Studio Operations Manager

Overview:
We are seeking an experienced Operations Manager for a Creative Studio. The studio consists of a global team of writers, art and UX/UI designers, video editors and QA experts who work across the spectrum of print and digital deliverables. The Operations Manager is responsible for overseeing the day-to-day operations of the team, ensuring that all processes run smoothly, efficiently, and on time. This role requires a strategic thinker with excellent leadership skills and a deep understanding of how creative projects are delivered and the requirements of delivering them for the Pharma industry.
Responsibilities:
• Responsible for project delivery including oversight of project managers, project volume assessments, team resource utilization, timeline accuracy and overall quality of deliverables.
• Direct creative workflows and process adherence, constantly making optimizations.
• Enhance customer satisfaction by ensuring timely and accurate delivery of products and services. Meeting client expectations by ensuring proactive communications and minimal response times to requests.
• Work closely with clients during kick-offs to ensure deliverables, timelines and required resources are clearly defined.
• Identify potential risks and develop strategies to mitigate them. Anticipate client-side bottlenecks in project execution and preemptively propose solutions to clients or the production team.
• Manage and audit the work of the team to ensure accurate delivery per the market standards, thereby maintaining the quality of creative projects.
• Prepare and present operational reports to clients and senior management. Understand critical outputs and data points required to monitor and report on project health, utilization and adherence to estimates and deviations in revenue.
• Manage projects for cost adherence and variance / deviations and revenue projections.
• Run QBR standups and KPI reporting.
• Document, manage and coordinate the sharing of knowledge and the facilitation of learning within the team and all other employees to improve business practices.
• Ensure all staff accurately record time sheets and show positive billable utilization-rates.
• Consistently help meet the teams KPIs on Creativity, Quality, and Training.
• Lead, mentor, and develop team operations, fostering a collaborative and high-performance work environment.
• Stay flexible, but responsible to client and staff, when responding to increases in workload/tight deadline.

Good to have

What You Need to Be Great in This Role:
• Client-oriented attitude with focus on creating strong long-term relationships with clients and encouraging others to work toward this goal.
• Demonstrated experience managing and working with cross-discipline creative teams in multiple locations and time zones.
• Complete understanding of workflow and delivery times involved in creating and producing print and digital assets.
• Understanding of the creative brief/input and how to convert it to actionable outputs resulting in customer satisfaction.
• Critical thinking and problem-solving abilities, coupled with meticulous attention to detail, while maintaining a comprehensive command of financial oversight.
• Ability to motivate and influence teams to constantly strive for excellence in performance.
• Self-starter who proactively monitors the quality of projects being produced.
• Drive to investigate, propose and implement innovative ways of delivering creative services to maximize efficiency and productivity.
Qualifications:
• Experience: Minimum of 5 years of experience in creative operations management, with a proven track record of success.
• Education: Bachelor’s degree in business administration, Operations Management, or related field, or equivalent real-world experience.
• Knowledge of project management, financials and customer service.
• In-depth knowledge of pharma industry standards and regulations.
• Detail oriented, well organized and timeline driven with the ability to multitask.
• Experience working within a multi-national company in a matrix environment.
• Excellent written and verbal communication skills.

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.