Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Manager - Client Services

• Single point of contact for account management and engagement governance.
• Client thought partner, combining deep expertise and industry understanding with an entrepreneurial mindset.
• Defines service delivery strategy and transformation roadmaps for client; harnesses best practices, industry landscapes, and emerging technologies to transform the business.
• Oversees and liaises with both onsite and offshore teams to meet business requirements.
• Drives the culture of the engagement across the team.
• Works with internal teams to leverage data, metrics, and insights in order to provide strategic guidance and actionable inputs for the teams to transform internal operating structures/models.
• Works with the team to drive project execution with high quality and within timelines and budget to meet high client satisfaction
• Partners with onsite and offshore teams and provides oversight and guidance to the project team to develop the infrastructure to meet client expectations.
• Plans and executes in terms of operational readiness for the engagement by assessing and evaluating short- and long-term delivery needs as well as preparing for and implementing changes to service. This includes oversight for Information Technology, process, as well as managing resources. Resource management includes oversight and accountability for project resourcing plans, hiring, talent development, business continuity, overall organization structure, and factoring in future demands into capacity plans for the project that will ensure quality of performance.
• Manages and mitigates engagement-level issues and risks.
• Serves as the escalation point for resolution of issues of moderate/severe complexity with various stakeholders and risks.
• Evaluates operational metrics, formulates and implements short-term and long-term operational plans, and leads change management with regard to operations and delivery accordingly.
• Oversees implementation of mechanisms to improve operational metrics and ensures that the quality conforms with quality processes, contractual requirements, legal obligations, and policies and procedures.
• Proactively oversees and manages project resources, beginning with candidate sourcing, talent management (succession and retention plans), and building a committed team.
• Reviews data from internal teams on delivery/project performance, provides solutions, and implements best practices.
• Monitors and guides the team to perform causal analysis (root cause analysis [RCA]) to identify the problem sources and implement remedial actions.
• Sets up and monitors key performance indicators for the engagement, helping the team achieve client outcomes.
• Ensures that the team follows quality systems, information and data security, client and company systems, processes, and policies, and ensures that team members complete required training.
• Identifies process training needs for various requirements and takes necessary action to ensure that the team complies with the same.
• Ensures documentation is set up and maintained for all stages of projects and the stakeholders involved comply with what is stated.

Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.