Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.

We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

If this excites you, then apply below.

Role: Account Manager

Description:
This is a key role within our Key Accounts team. You will work alongside other Indegene colleagues representing commercial, data and analytics or Clinical/Medical

This function will partner with Indegene clients and accounts to elevate Indegene’s positioning as a Strategic Partner and enable seamless client experience and delivery excellence.

The role aims to drive better Indegene-client collaboration to ensure business continuity, delivery excellence and positive client experience. Role would require responsibility of driving positive business outcomes through a strong, strategic partnership with Indegene clients.
This role combines passion for client satisfaction, healthcare domain, digital technology, operations leadership and work with multiple stakeholders to coach/mentor teams to provide positive client experience through high quality delivery. The role will interface across key functions in commercial, medical (internal teams), internal stakeholders & external stakeholders/partners.

The role will be responsible for:

Main Tasks:

• Account mining across commercial, data and analytics or Clinical/Medical
• Identifying strategic directions to address business needs and collaborating with stakeholders.
• Assessing business needs and creating requirements for omnichannel campaigns, digital analytics, and content and web assets.
• Provides oversight of the engagement to ensure effective delivery of services and coordinate with the Digital Operations, Digital Strategy, and IT Stakeholders
• Educate business users on omnichannel digital strategies, platforms, channels, and customer engagement methods. - Offering training and assistance to build user experience and system knowledge.
• Provide thought leadership to drive innovation
• Support the prioritization and execution orchestration of Omnichannel capabilities that will drive personalized marketing journeys and customer experiences
• Coordinate the assessment of new technology and identify process needs.
• Act as a marketing technology strategic advisor and Service ambassador
• Participate in campaign planning workshops and provide journey advisory

Must Have

• 7 years of demonstrated Account Management capability at established Marketing Agency/ Consulting firms
• Experience leading/mentoring cross-functional teams in an integrated, seamless way to drive/increase positive customer experience
• Effectively evolve internal stakeholder management to drive operational and delivery excellence
• Strong ability to build and manage / grow client relationships, as well as navigate complex buying and decision-making environments
• Demonstrate strong understanding of business, strategic direction, organizational structure, and overall business goals to manage, maintain and strengthen client and internal relationships
• Manage large-scale omnichannel programs with complex technology landscape
• Demonstrate strong understanding of account finances
• Strong core “consultative approach” skills including problem solving, data analysis, process design, and relationship management
• Strategic leader with detail orientation
• Proven record of providing excellent customer experience
• Ability to negotiate with clients and build successful partnerships for financial management and revenue forecasting
• Strong understanding of healthcare-technology-commercial trends and usage in company business areas
• Excellent communication—strong presentation and facilitation skills
• Ability to travel

Good to have

EQUAL OPPORTUNITY