We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that is bold, industrious and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it?

We understand that you are looking for growth and variety in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We hire the best and trust them from day 1 to deliver global impact, handle teams and be responsible for the outcomes while our leaders support and mentor you.

We are a profitable rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries of healthcare and technology. We offer global opportunities with fast-track careers while you work with a team that is fueled by purpose. The combination of these will lead to a truly differentiated experience for you.

If this excites you, then apply below.

Role: Director, Patient Services CRM, Data & Engagement Platforms – Delivery & Capability Lead

Description: Lead delivery of Patient Services CRM, Data & Experience platform programs for pharma clients, while building and scaling Indegene’s internal capabilities to support rapid growth. This dual-role drives both external delivery excellence and internal capability development across CRM, Data, Experience and Omnichannel engagement.

Key Responsibilities

A. Delivery Leadership (External – Pharma Clients)

• Lead end-to-end CRM delivery across Salesforce/Veeva for patient workflows (Intake, BV/PA, PAP/Copay, Case Management, Adherence).
• Oversee patient data integrations across HUB/SP, EHR, contact center, patient portals, ODR, and data lakes (AWS/Snowflake/Databricks).
• Deliver omnichannel experience capabilities (SMS/email, mobile, portals, call center workflows).
• Drive governance, client steering committees, risk management, and C‑suite stakeholder engagement.

B. Capability Leadership (Internal – Indegene Growth)

• Build and lead the capability tower across CRM, Data, Experience, Omnichannel, and Process Excellence.
• Develop delivery frameworks, accelerators, reusable assets, estimators, and best practices.
• Define global operating model across US, EU, and India GCC to scale to 10+ parallel programs.
• Support pre‑sales and solutioning for RFPs, client pitches, demos, and commercial proposals.

C. Innovation & Continuous Improvement

• Champion GenAI Agents, NLP automation, intake automation, and predictive adherence capabilities.
• Collaborate with Salesforce, Veeva, and AI partners to introduce next‑generation transformations.
• Establish continuous improvement cycles across quality, delivery, and speed‑to‑value.

Required Qualifications

• 12–15+ years’ experience with focus in Patient Services, CRM, Data, Omnichannel, or Digital Transformation roles.
• Demonstrated leadership of Salesforce/Veeva CRM/Patient Data implementations.
• Strong understanding of HUB/SP data flows, BV/PA, affordability, case management, intake workflows.
• Experience with data platforms (Snowflake) and BI tools (Tableau, Power BI).
• Strong communication and client leadership skills with C‑suite exposure.

Preferred Qualifications

• Experience with Rare Disease or specialty therapies.
• Experience managing global delivery models (US, EU, India GCC).

Success Measures

Delivery Success (External)

• On-time, high-quality delivery with strong platform adoption.
• Measured improvements in speed‑to‑therapy, adherence, conversion, and patient experience.
• Strong NPS and account growth.

Capability Success (Internal)

• Fully established capability tower with scalable teams and SMEs.
• Playbooks, accelerators, and frameworks deployed across programs.
• Ability to support concurrent Patient Services CRM/Data programs globally.

EQUAL OPPORTUNITY
Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate’s merit and qualification.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.