Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.

We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

JOB TITLE: Senior Operations Manager

JOB SUMMARY

The Operations Manager is responsible for overseeing day-to-day operational activities of the account, ensuring efficiency, productivity, and high-quality output across all the work steams within the account. This role involves Large team management, delivery Management, performance monitoring, process optimization etc to achieve client delight and to support organizational goals.

KEY RESPONSIBILITIES

1. Operations & Process Management

- Oversee daily operations to ensure smooth workflow and on-time delivery.

- Monitor performance and identify areas for improvement

- enhance SOPs, and best practices based on identified Ares of improvement

- Ensure compliance with company standards, industry regulations, and quality guidelines.

2. Strategic Planning & Execution

- Assist leadership in developing operational strategies aligned with business goals.

- Analyze operational data and prepare reports for decision-making.

- Support budgeting, cost control, and resource allocation.

3. Team Leadership & Coordination

- Manage, mentor, and motivate operational staff.

- Plan and schedule work, assign responsibilities, and monitor staff performance.

- Facilitate collaboration between different work streams.

4. Customer Experience & Quality Control

- Ensure customer satisfaction by maintaining service quality and timely delivery.

- Handle operational issues, escalations, and process bottlenecks.

- Implement quality improvement initiatives.

5. Risk Management & Compliance

- Identify operational risks and take proactive measures.

- ensure contractual obligations are met

- Maintain documentation, audits, and reporting standards.

KEY SKILLS & QUALIFICATIONS

Required:

- MBA, Operations Management/ Bachelor’s degree/Any other Graduation with relevant exp in Operations Management.

- 15 + years overall exp and at least 5 years in operations and team management.

- Strong analytical and problem-solving abilities.

- Excellent communication, leadership, and interpersonal skills.

- Expertise in process improvement, workflow optimization, and project management.

- Experience in Managing Operations for Large Pharms clients

- Experience in Digital Marketing Operations (preferably in pharmaceutical industry)

- Adequate understanding of Pharma industry

Good to have

Demonstrates proficiency in managing large team.
· Shares experiences for constructive outcomes. Enables team members to discuss their aspirations, goals and shortcomings and develops plans to address these
·Provides honest, timely, constructive and specific feedback on performance, even if it is a hard feedback, leading to true development

Post graduate from premium B schools will be preferred
Min 12+yrs of exp in operation management & 5+yrs of exp in client facing role
Superior communication skills Should have managed large teams
Proficient in financial concepts.
Life science or digital experience is mandatory. Any exp in the MLR space will be an added advantage
Ability to deal with multiple stake holders and manage client’s expectations
Ability to take initiatives with excellent interpersonal skills
Good negotiation skills
Passion for networking and updating oneself with the latest market trends and relate it to identifying business opportunities
Structured thinking and articulation
Ability to manage pressure and work with multiple stakeholders

Problem solving and business acumen
· Understands the problem from multiple dimensions. Solves problems in a timely fashion by generating and assessing options, evaluating implications and implementing solutions thoroughly
· Identifies and executes financial drivers of own function to enhance profitability/productivity/ market share for business growth
· Continuously seeks information from current clients and prospects to understand emerging needs and make meaningful interpretations

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.