Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.

We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Senior Manager-Client Services

LOCATION: — Bangalore

JOB SUMMARY

The Senior Operations Manager is responsible for overseeing day-to-day operational activities of the account, ensuring efficiency, productivity, and high-quality output across all the work steams within the account. This role involves Large team management, delivery Management, performance monitoring, process optimization etc to achieve client delight and to support organizational goals.

KEY RESPONSIBILITIES

1. Operations & Process Management

- Oversee daily operations to ensure smooth workflow and on-time delivery.

- Monitor performance and identify areas for improvement

- enhance SOPs, and best practices based on identified Ares of improvement

- Ensure compliance with company standards, industry regulations, and quality guidelines.

2. Strategic Planning & Execution

- Assist leadership in developing operational strategies aligned with business goals.

- Analyze operational data and prepare reports for decision-making.

- Support budgeting, cost control, and resource allocation.

3. Team Leadership & Coordination

- Manage, mentor, and motivate operational staff.

- Plan and schedule work, assign responsibilities, and monitor staff performance.

- Facilitate collaboration between different work streams.

4. Customer Experience & Quality Control

- Ensure customer satisfaction by maintaining service quality and timely delivery.

- Handle operational issues, escalations, and process bottlenecks.

- Implement quality improvement initiatives.

5. Risk Management & Compliance

- Identify operational risks and take proactive measures.

- ensure contractual obligations are met

- Maintain documentation, audits, and reporting standards.

Good to have

KEY SKILLS & QUALIFICATIONS

Required:

- MBA, Operations Management/ Bachelor’s degree/Any other Graduation with relevant exp in Operations Management.

- 15 + years overall exp and at least 5 years in operations and team management.

- Strong analytical and problem-solving abilities.

- Excellent communication, leadership, and interpersonal skills.

- Expertise in process improvement, workflow optimization, and project management.

- Experience in Managing Operations for Large Pharms clients

- Experience in Digital Marketing Operations (preferably in pharmaceutical industry)

- Adequate understanding of Pharma industry

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.