Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Role: Manager - Ops Manager

Key Responsibilities:

Project & Delivery Management
• Lead end-to-end project delivery for Digital Enablement. Manage overall project profitability, budgets, and scope including forecast monitoring, billing as per contractual terms, and timely revenue recognition.
• Ensure delivery within timelines, quality standards, and budgeted effort/cost with proactive risk management.
• Anticipate client-side or operational bottlenecks and proactively propose mitigation strategies.
• People Management & Team Leadership
• Lead, mentor, and motivate multifunctional project teams, fostering a culture of ownership, accountability, and collaboration.
• Manage resource allocation, performance feedback, and professional development of team members.
• Drive engagement and retention by creating a positive and growth-oriented work environment.

Stakeholder & Client Management
• Maintain strong client relationships through clear communication, proactive engagement, and consistent delivery.
• Manage client expectations around deliverables, timelines, and issue resolution.
• Conduct periodic project reviews and capture feedback to drive continuous improvement.

Process & Operations Excellence
• Ensure adherence to established project management frameworks, governance models, and documentation standards.
• Contribute to the improvement of delivery methodologies and operational processes.
• Support and Improve the quality of proposals and increase the ratio of RFP's to RFQ's for large projects, be involved in time / effort estimates

Cross-functional Collaboration
• Work closely with internal teams including Product, Technology, Analytics, and Design to ensure alignment on goals and deliverables.
• Partner with Sales, Account Management, and Operations to identify cross-sell and up-sell opportunities.
• Collaborate with Quality Assurance, Privacy, and Compliance teams to ensure adherence to internal and client standards.

Reporting & Governance
• Provide visibility on project performance, risks, and outcomes through structured reporting.
• Manage revenue projections and variance analysis within acceptable thresholds (±10% deviation).
• Ensure timely completion of documentation, client sign-offs, and closure reports.

Must Have

• 9+ years of experience in Project Management, Operations, or Delivery Management roles within Digital Analytics, MarTech, or Digital Transformation domains.
• Educational background: B.E/B.Tech/B.Sc/BCA + MBA/PGDM preferred.
• Proven ability to manage multiple projects simultaneously with distributed, cross-functional teams.
• Strong people management, communication, and presentation skills.
• Experience managing projects involving Google Analytics, Adobe Analytics, or other analytics/MarTech platforms is an advantage.
• Excellent client management and problem-solving skills with the ability to think strategically and execute tactically.
• Strong organizational and time management skills with a passion for continuous learning and process improvement.

Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.