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Site Reliability Engineer



Software Engineering
Sofia, Bulgaria
Posted on Thursday, March 7, 2024

Company Overview

LucidLink is a fast-growing startup on a mission to make data instantly and securely accessible from everywhere. As remote and hybrid work has become the new normal, our cloud-based technology enables teams to instantly access files and collaborate from anywhere, in a familiar format that works like a local hard drive.

LucidLink’s solution was designed for workflows involving huge files, massive data sets and real-time collaboration. Our customers include the world’s most creative companies like Paramount, Warner Brothers, Epic Games, Spotify, A+E and Adobe. We were founded in 2016 by storage industry experts and support over one billion customer files across more than 40 countries. LucidLink is headquartered in San Francisco, California, has an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia.

Job Description

As a Site Reliability Engineer at LucidLink, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to iteratively improve on existing solutions. A LucidLink SRE's work includes automation, optimization, incident response, and consultative support for other engineering teams.

Your skills and qualifications:

  • 3 years of experience in the field.
  • Experience with the major devops tools - Ansible, Terraform.
  • Experience with container infrastructures, e.g. Docker/Kubernetes.
  • Experience with various cloud providers - AWS, DigitalOcean is a plus.
  • Experience administering Linux servers. Windows and macOS experience is a plus.
  • Software security skills - security and vulnerability management, compliance monitoring.
  • Ability to navigate complex network topologies and troubleshoot systems with multiple interconnected components.
  • Coding skills - Python, Bash.
  • Good English, both spoken and written.

Your responsibilities:

  • Deliver operational readiness and provide post release production support.
  • Deliver stability, scalability, and support of product infrastructure and availability to LucidLink customer facing production environment.
  • Perform routine application maintenance to ensure the production environment runs smoothly.
  • Develop maintenance requirements and procedures.
  • Handle outages, provide resolution and root cause analysis, including post-mortems, and further mitigation/prevention actions.
  • Analyze the technology currently being used to improve and enhance LucidLink’s infrastructure.
  • Enhance LucidLink’s monitoring system to “know about each problem before the customer does”.
  • Create and improve automation related to LucidLink production systems.
  • Participate in our on-call and incident response teams to solve critical problems in production.

    Reasons to Join LucidLink:

    • Solving Impossible Problems: At LucidLink, we're transforming how teams collaborate globally, starting with the Media & Entertainment industry and expanding to all data-intensive sectors.
    • Values-led Culture: Our people are the backbone of our success. We make decisions and operate as a company with a values-led mindset.
    • Rocket Ship Growth: We're growing at warp speed, with triple-digit growth year-over-year and have a clear line of sight to unicorn status.
    • Outsize Scale of Impact: You'll be part of our dream team of 100+ builders, moving at startup speed. The impact of your actions will be immediate and exponential.
    • Hybrid Work: Embrace the freedom to work from any location as we encourage a flexible mix of in-person and remote work.
    • Comprehensive Benefits: We invest in our people and offer unlimited PTO, a competitive salary, stock options package and full health coverage.

    If you're ready to shape the future of collaboration and make a real impact, join us at LucidLink! Check us out at https://lucidlink.com.