L1/L2 IT Global Service Desk Analyst
OPSWAT
Protecting the World’s Critical Infrastructure
OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology integration partners, OPSWAT is a pioneer and leader in data sanitization, vulnerability detection, multi-scanning, device compliance, and cloud access control.
The Position:
We are looking for an IT Service Desk Analyst to join our IT team in Vietnam. As part of a larger team, you will be assisting with different projects, troubleshooting, resolving technical issues, and adding value to the overall service desk. You will get exposure to OPSWAT’s IT leaders, an introduction to working at a global service desk, and an opportunity to gain experience with the technical operations of a large organization dedicated to supporting the critical infrastructure of the world.
What You Will Be Doing:
- Hands on interaction with different departments and people.
- Respond to user requests for service, troubleshoot problems and help develop solutions.
- Support PC hardware components, operating system software, and applications.
- Troubleshooting and supporting infrastructure issues.
- Perform minor repairs to equipment and arrange for other servicing needs.
- Assist in maintaining inventory records and documentation for equipment.
- Level 1 and Level 2 technical support for service and incident requests.
- Weekend shift rotation with a 24/7 global service desk
What We Need from You:
- Proficient with Windows 10/11. Understanding of macOS and Ubuntu Linux.
- Strong Microsoft Office 365 skills
- Basic understanding of networking and print services
- A can-do attitude and willingness to engage with departments and people.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Strong oral and written communications skills.
- Ability to prioritize tasks and efficiently manage time.
- Understanding of and passion for computers, technology, and learning.
- Eager to learn and grow in a fast-paced environment.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.