Associate Technical Support Engineer
OPSWAT
Protecting the World’s Critical Infrastructure
OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology integration partners, OPSWAT is a pioneer and leader in data sanitization, vulnerability detection, multi-scanning, device compliance, and cloud access control.
The Position
OPSWAT is looking for an energetic and customer-focused Associate Technical Support Engineer to join our Customer Success Support team in a junior role. You will oversee the installation and maintenance of OPSWAT products. The duties include optimizing software application performance, installing updates, and performing debugging procedures. The Associate Technical Support Support Engineer manages customer issues with OPSWAT’s applications to ensure that they are resolved quickly and satisfactorily.
What You Will Be Doing
- Associate Support Engineer needs a working understanding of multiple IT domains and have the ability to grow and strengthen their knowledge in these areas.
- Manage and resolve customer issues with OPSWAT Products and gain an understanding of how OPSWAT products integrate into a client’s architecture.
- Participates in testing and installing new software releases and application system upgrades.
- Review queues of open tickets and ensure each ticket is being handled appropriately.
- Works with internal and external infrastructure teams and vendors to resolve hardware and software issues, including escalations.
- Work with application developers and the internal infrastructure team to troubleshoot applications.
- Participate in engineering and configuring technical solutions for applications, systems implementations, and upgrades.
- Provide phone support and chat support as required.
- Continuously improve technical knowledge of OPSWAT products.
- Coordinate with engineering and QA teams to administer code migrations in production.
- This is a position where you need a little knowledge to begin with, and we are going to mature you into a well-rounded IT engineer.
What We Need from You
- Bachelor’s degree in CS, MIS, or equivalent discipline.
- 1 - 2 years of technical support experience.
- Previous MSP employment a plus.
- Experience in Linux (Ubuntu and CentOS), Windows, and MAC.
- Experience with some network and virtualization.
#LI-ONSITE
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.