Junior Support Executive
OPSWAT
Protecting the World’s Critical Infrastructure
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
The OPSWAT Support Executive will oversee and address our customers’ technical and purchase needs for our E-Learning platforms. The Support Executive will work with students of the platform to build strong relationships and ensure customer satisfaction.
What You Will Be Doing
- You will be responsible for the customer’s success, and to own the product support relationship for all students of OPSWAT Academy platform and internal requests.
- You will support product functionality questions and provide escalation assistance via email, social, and chat platforms.
- Assist with challenging client requests or issue escalations as needed
- Answering product-related queries promptly.
- Maintaining customer relationships and ensuring customer satisfaction.
- Serve as the lead point of contact for all E-Learning support matters.
- Ensure the timely and successful resolution of users’ issues.
- Prepare reports on account status.
What We Need From You
- Fluent in English with strong verbal and written communication skills.
- Excellent listening, negotiation, and presentation abilities.
- Strong understanding of the latest trends in customer service, metrics, and technology.
- Basic knowledge of cybersecurity concepts.
- A customer-centric mindset with a passion for delivering great service.
- Proactive, can-do attitude with a willingness to learn and adapt.
It Would Be Nice If You Had
- Previous experience in cybersecurity customer support.
- Prior experience with Jira, SalesForce, remote assistance products, social media chat platforms, and other applicable tools
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.