Description

At Relatient we’re on a mission to make access to healthcare simpler.

We partner with leading health systems and medical practices - comprising more than 40,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We’ve been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture.

We are currently looking for a Director of SMP (Small/Mid-size Providers) to join our team and oversee client engagement functions that support this segment.

Essential Functions:

• Strategic Leadership: Develop and execute strategic plans to increase retention and profitability of SMP client base.
• Operational & Financial Management: Oversee day-to-day operations, ensuring efficient processes and high-quality service delivery; manage the P&L for the SMP segment, ensuring financial targets are met.
• Team Leadership: Build, mentor, and lead a high-performing, cross-functional team, fostering a culture of collaboration and excellence. Includes transforming existing resources from account management, client support, implementation, and client success into a cohesive system.
• Client Engagement: Ensure exceptional client satisfaction and retention through proactive engagement and support.
• End-to-End Accountability:
  • Client Implementation: Oversee the implementation process, ensuring seamless onboarding of clients onto our platform.
  • Client Support: Develop and maintain robust support systems to address client needs promptly and effectively.
  • Client Success (Value Demonstration): Implement strategies to demonstrate and deliver value to clients, ensuring they achieve desired outcomes and ROI.
  • Technical Support: Ensure the availability of technical support to troubleshoot and resolve any platform-related issues, maintaining high service levels.

Education & Experience Requirements:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field; or equivalent work experience in lieu of degree is required MBA or equivalent advanced degree preferred.
• Experience: Minimum of 10 years of experience in leading teams and/or general management, with at least 5 years in a leadership role within a SaaS and/or healthcare organization.
• Leadership: Proven track record of leading and scaling high-performing teams.
• Strategic Thinking: Strong strategic planning and execution skills, with the ability to translate vision into actionable plans.
• Operational Excellence: Demonstrated experience in improving operational efficiencies and driving business growth.
• Financial Acumen: Strong financial management skills, including budgeting, forecasting, and P&L management.
• Communication: Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
• Problem-Solving: Strong analytical and problem-solving abilities, with a focus on innovative solutions.

Travel:

This role may include travel up to 10% of the time.

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