At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

The Sr. Manager, IT Business Systems and Enterprise Applications role is responsible for the day-to-day operations, sustainability, and management of Reltio’s SaaS-based backoffice technology stack. Reporting to the Sr. Director of IT Infrastructure, this role focuses on translating technology vision into economical and scalable operational services.

You will lead a team of application specialists to ensure our core systems—and the AI applications and agents interacting with them—are secure, efficient, and cost-effective. A primary focus will be the convergence of traditional SaaS management with modern AI orchestration, acting as a critical liaison between IT Operations and the AI Enterprise Engineering group to deploy business-centric AI solutions that bring measurable value.

Key Responsibilities:

• Manage the IT Enterprise Applications group responsible for configuring and maintaining back-office applications, ensuring high availability and alignment with departmental needs.
• Ensure the long-term sustainability of the tech stack by managing technical debt, system health, and versioning across all SaaS platforms.
• Optimize workflows and data accessibility to ensure seamless integration within the company’s ecosystem.
• Lead the Jira-based IT change management process to ensure stable and documented deployments.
• Act as the IT liaison with the AI Engineering group and Architect, providing application-level infrastructure input to deploy AI business use cases as designed by the AI Engineering group.
• Oversee the operational aspects of administration of enterprise applications and AI-enhanced tools, including Claude, Gemini, and ChatGPT.
• Promote AI literacy within the team, empowering staff to leverage AI as a strategic asset for automation.
• Govern the inventory of back-office applications, tracking license utilization and spend to identify opportunities for toolset consolidation.
• Manage relationships with software vendors, including contract renewals, management, and license audits.
• Develop IT dashboards and reports based on operational KPIs to provide visibility into application health and ROI.
• Lead and mentor a high-performing team, fostering a culture of accountability and continuous learning.
• Develop career growth plans for staff, ensuring the team remains at the forefront of emerging IT and AI trends.
• Lead the planning and implementation of new applications and major updates, ensuring they are delivered on-time and within budget.
• Drive continuous improvement in IT processes and ensure adherence to best practices.
• Coordinate updates on IT projects and roadmaps, ensuring alignment with organizational priorities.
• Implement application frameworks that prioritize data integrity, privacy, and security/compliance.
• Direct the department budget strategy and assist in managing the overall IT budget.
• Conduct regular staff check-ins and performance reviews to maintain high performance and reliability.

Skills You Must Have

• 7+ years of experience in an IT leadership role managing a global team in business applications or IT management.
• Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent experience.
• Hands-on experience with LLM deployments (ChatGPT, Claude, Gemini) and knowledge of orchestration layers like Anthropic Model Context Protocol (MCP).
• Strong understanding of application and data integrations with Okta.
• Proven track record of managing global teams and developing talent in a remote environment.
• Firm grasp of IT security principles and best practices for SaaS environments.
• Strong understanding of business processes and using AI, automation, and other IT technologies to improve them.
• Experience with and understanding core business workflows.
• Comfortable speaking and presenting to any level of the business and explaining complex technical concepts and how they relate to business outcomes.
• Strong financial acumen and experience with SaaS spend management and Application lifecycle management.
• Minimum 3 years of hands-on experience managing both Okta and Google Workspace Enterprise Plus.
• Hands-on experience administering at least three of the following: Atlassian Suite, Slack, ChatGPT Enterprise/API Development tools, Claude Enterprise, Monday.com or Bettercloud.
• Familiarity with OKRs and SMART goals and how to create, manage, execute, and report on them for your team.
• Ability to create IT dashboards and reports based on operational KPIs and application spend metrics.

Skills That Are Nice to Have

• Experience managing Jamf, Microsoft Intune, and Zoom Enterprise.
• Knowledge of automated systems like BetterCloud or Slack Workflows.
• Proven experience managing technical teams focused on business systems automation, AI/ML, and enterprise software operations.
• Deep understanding of Generative AI and agentic workflows.
• Understanding of how to leverage semantic graphs, metadata, and ontologies to reduce AI hallucinations and enhance explainability.
• Knowledge and experience with AI agentic platforms.
• Ability to apply a Build/Buy/Blend philosophy to balance innovation speed with strategic differentiation.
• Skilled at navigating a matrixed environment, working across the AI Transformation Team and functional leaders to remove execution blockers.
• Experience with process improvement methodologies such as ITIL, Lean, or Six Sigma.
• Knowledge or experience with integration applications like Workato or Zapier
• Data analytics and business intelligence expertise.
• Enhanced cybersecurity knowledge.
• Project management certifications such as PMP or Agile.
• Experience creating and managing OKR and KPI programs.