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Customer Solutions Specialist - Australia

Silverfort

Silverfort

Customer Service
Melbourne, VIC, Australia
Posted on Wednesday, May 8, 2024

Customer Solutions Specialist - Australia

  • Customer Success & Support
  • Melbourne, Australia
  • Full-time

Description

Silverfort is a cyber-security startup that develops a revolutionary identity protection platform. Using patented technology, our product enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers. In addition, we use advanced behavior analytics to apply adaptive authentication policies and prevent cyber-attacks in real time.

Our mission is to provide industry-leading unified identity protection solutions for hybrid and multi-cloud environments. We develop cutting-edge cybersecurity technology that solves urgent customer needs today and is also a game changer for years to come.

Silverfort’s team includes exceptional researchers, engineers, and technology experts who successfully tackle some of the most complex challenges in cyber-security. Silverfort has happy customers worldwide, strong market validation (including several industry awards), strategic partnerships with the largest security vendors in the world, and significant funding from leading VCs.

As a Customer Solutions Specialist you will be a Silverfort product expert, applying your knowledge of identity and security to drive successful deployments with our Enterprise and Strategic customers. You will collaborate with cross functional teams to understand and achieve customer use cases, ensuring they receive business value from the Silverfort platform. You will work closely with Success, Support, and R&D teams to improve our product and technical processes.

Responsibilities

  • Understand customer identity and security environment, goals, and use cases to design Silverfort architectures that meet their needs.
  • Guide Enterprise and Strategic customer teams deploying Silverfort, supplying technical guidance and sharing best practices to achieve successful outcomes.
  • Partner with Customer Success Managers, serving as their technical counterpart, to understand and drive adoption of customer use cases.
  • Review customer architectures to ensure continued value and make recommendations as Silverfort releases new features and functionality.
  • Deliver customer enablement through various training and engagement sessions.
  • Advocate for your customers by navigating complex issues alongside the Engineering, Product and Sales teams.

How you will achieve it

  • Understand the customer’s organization, business priorities, and desired outcomes; apply your knowledge of Silverfort, identity, and security to achieve these use cases.
  • Become an expert on Silverfort to guide customers through successful deployments in their environments.

Requirements

  • 4+ years of relevant experience in Post Sales / Customer Success / Solution Architecture, preferably in the identity or security space.
  • Strong understanding of Microsoft identity and access technologies, including Active Directory, Azure Active Directory, NTLM and Kerberos.
  • Experience with modern federated identity and multi-factor authentication solutions such as Okta, Ping Identity, Duo Security.
  • Proven knowledge in networking and Information Security.
  • Proven knowledge in working with Windows and Linux
  • Experience deploying virtual machines in VMware, AWS or Azure
  • Team player and relationship builder. Strong interpersonal skills allowing you to build trusting relationships with customers and colleagues.
  • Exceptional multitasking and organization skills. Comfortable prioritizing and managing multiple projects/customer situations simultaneously.
  • Willingness to travel up to 25% of the time.