Essential Duties & Responsibilities
The essential functions include, but are not limited to the following:
• Regularly update and distribute department-specific reports and spreadsheets
• Maintain and update contact details and relevant information for Physician Advisors and clients
• Oversee the timely updating and distribution of Administrator on Call tracking
• Maintain and update PTO tracking and requests for all Physician Advisors
• Follow up on client requests and deliver the necessary information
• Managed the submission process for supplemental reimbursements for full-time Physician Advisors
• Support the implementation and training process for new Physician Advisors joining the P2P team
• Effectively manage and prioritize physicians’ time and calendar for peer review phone calls, collaborating with colleagues across multiple time zones, including the client hospital case manager, the medical director for the payer involved, and the XSOLIS physician advisor
• Managing the peer review queue including updating the queue with those assignments and tracking the schedules of the XSOLIS PAs for these calls
• Conduct phone calls daily to the payers in order to schedule P2Ps between Xsolis Physician Advisors and the payer’s Medical Directors
• Daily monitoring and follow up of outstanding P2P calls
• Consistently monitor the department email inbox and respond promptly to inquiries from case managers, internal team members, and cross-functional departments
• Collaborate and cross-train with other clinical administrative staff to cover tasks and duties as needed when someone is out of the office
• Additional functions, tasks, and special projects as deemed appropriate and warranted
Minimum Qualifications (Knowledge, Skills, and Abilities)
• Clinical experience not required but helpful
• Ability to manage various tasks concurrently
• Ability to understand needs and deliver results on time
• Ability to work under pressure and tolerate frequent change
• Highly organized with exceptional attention to detail
• Excellent communication, organization, interpersonal and telephone skills
• Exhibits polite and professional communication with colleagues and clients via phone, mail, and e-mail.
• Demonstrates strong technical aptitude with advanced proficiency in Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, and Teams.
• Ability to build strong relationships and collaborate with internal teams
Supervisory Responsibilities
This role does not have any direct reports and is a single contributor role.
Working Environment and Travel Requirements
Work is typically in a normal office administrative environment involving minimal exposure to physical risks. Position requires little to moderate physical activity. Mostly sedentary work exerting up to 10 pounds of force occasionally or a negligible amount of force to lift, carry, push, pull, or otherwise move objects. Work involves sitting most of the time, but may involve walking or standing for brief periods of time. No significant stooping is usually required.
